Return/Exchange policy

You may return/exchange any unused items in new condition within 30 days of purchase.

All items must include original packaging. 

If you are not 100% satisfied with your purchase, you can return your order to the shop for a full refund.

Custom made Items may not be returned

Returns must be unworn, in the state you received them, and in the original packaging.

So you're not happy with your purchase, just go through our easy self-service return process.

Continental US customers will be responsible for return shipping only (An exchanged item shipping via freight will be subject to a return shipping cost).
Closeout item sales are final. No returns or exchanges.
Please allow 1-3 days for your return to be processed or an exchange to be sent.
For larger items or defective items, please call 303-903-4166 or email francisco@raptorfit.net to ensure you get the best service. Check out below our FAQ for return or exchange policy.

How long do I have to return my merchandise?

You may return any unused item within 30 days of purchase.

Do I need to original packaging?

Yes. All items must include original packaging.

What if I want to return my items after using them?

We are unable to accept returns for used merchandise. You may return an unused item in new condition within 30 days of purchase.

Will I be charged for return shipping?

Continental US customers will be responsible for return shipping only (An exchanged item shipping via freight will be subject to a return shipping cost). and a 15% re-stocking fee will be applied on the full amount of the order.

What if the item I received is defective?

We would like to ensure the best service, if your item came out defective, please Contact Us at phone number (303)903-4166 or e-mail erik@raptorfit.net to ensure the best service.

How should I return large items?

Please call us at (303)903-4166 or e-mail francisco@raptorfit.net to ensure the best service.

Does Raptor Fitness offers custom color for equipment?

As long as the color choice is in our color pallet yes we offer variety of colors, if your color of choice is outside our reach it we can request a custom powder color of your choice but your order needs to be high enough to go thru a whole box of powder, please Contact Us for more details

How long until I get my refund?

After your refund is granted, please allow 3 to 5 business day for it to process.

I bought a close out item, can I return it?

Close out items are final, we do not accept returns or exchanges in this items.